Returns & Refunds

We genuinely hope you love your order. But if something arrives damaged or incorrect, we'll make it right.

1. Our Return Philosophy

Wrapora products are made in small batches with intentional craft, and many items are personalized to order. Because of the nature of our products, returns are accepted only in limited circumstances and never for change of mind, gifting decisions, or minor handcraft variations. We've kept this policy clear so there are no surprises after checkout.

2. What We Cannot Accept Returns For

The following situations do not qualify for returns, refunds, or exchanges:

• Change of mind after purchase
• Minor variations in colour, print alignment, or paper texture
• Slight printing or finishing inconsistencies natural to small-batch production
• Incorrect product, size, or quantity selected by the customer at checkout
• Personalized or customized products of any kind
• Items reported beyond the 48-hour window after delivery
• Products damaged after delivery due to mishandling, improper storage, or use

3. Reporting a Damaged or Incorrect Order

If your order arrives damaged, defective, or incorrect, please write to us at support@wrapora.in within 48 hours of delivery. Include the following in your email:

• Your order number and registered email
• Clear, well-lit photos and a short video of the issue
• Images of the outer packaging and any visible damage to the parcel
• A brief description of what arrived versus what was expected

Requests submitted without complete information or after the 48-hour window may not be eligible for resolution. Please do not discard the original packaging until your case is resolved.

4. Approved Resolutions

Once your case is reviewed and approved, you may be eligible for one of the following at Wrapora's sole discretion:

• Replacement of the damaged or incorrect item, subject to stock availability
• Store credit issued as a one-time discount code valid for 90 days
• Refund to the original payment method

5. Refund Processing

Approved refunds are initiated within 2 business days of confirmation and credited back to your original payment method within 7 to 10 business days. The actual time of reflection depends on your bank or payment provider. Refunds for cash-on-delivery orders are processed via bank transfer or UPI we'll request your details over email. We reserve the right to decline refund requests that do not meet our policy conditions.

6. Cancellations

Orders can be cancelled within 12 hours of being placed, provided they have not already entered the dispatch or production stage. Personalized orders cannot be cancelled once production has begun. To request a cancellation, write to us as soon as possible with your order number.

7. Lost or Stolen Parcels

If your tracking confirms delivery but you haven't received the parcel, please check with neighbours, building security, or your local courier hub first. If still untraceable, write to us within 7 days of the delivery date and we'll investigate with the courier. Wrapora is not liable for parcels lost or stolen after a successful delivery confirmation, but we'll do everything we can to help resolve the situation.

8. Sale & Promotional Items

Products purchased during sales, limited drops, festive offers, or with promo codes are final sale and not eligible for return or refund, except in cases of manufacturing defect or incorrect product delivered.

Wrapora is built on details, emotion, presentation, and the quiet joy of gifting beautifully.

Thank you for being here. Truly.

Need help with an order?

Reach out to us within 48 hours of delivery and we'll sort it out.

Email Support