Privacy Policy

At Wrapora, your privacy matters to us. Here's exactly how we handle your information in plain language.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal information:

• Name, email address, phone number, and shipping address
• Billing information and payment details necessary to process your order
• Order history and customer support correspondence
• Device, browser, and usage information collected through cookies and analytics tools
• Optional information you share voluntarily such as gifting preferences, message notes, or feedback

2. How We Use Your Information

We use the information collected only for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and resolving queries
• Sending order updates and transactional communication
• Improving our products, services, and overall website experience
• Sending marketing communication
• Complying with legal, regulatory, or tax requirements under Indian law

3. What We Will Never Do

We do not sell, rent, lease, or misuse your personal information under any circumstances. Your data is never shared with third parties for advertising, profiling, or commercial use beyond what is strictly required to fulfil your order or run our business operations.

4. Payment Information & Security

All payments on Wrapora are processed through trusted, PCI-compliant third-party payment gateways. We do not store your full credit card number, CVV, UPI PIN, or banking credentials on our servers. Transactions are encrypted in transit using industry-standard SSL technology.

5. Sharing With Third Parties

We share limited information only with service providers necessary to operate our business, including:

- Courier and logistics partners to deliver your order

- Payment gateways to process transactions securely

- Email and SMS service providers to send order updates

- Analytics platforms (such as Google Analytics, Meta Pixel) to understand site performance

- Cloud hosting and customer support tools operating under confidentiality

These partners are contractually bound to handle your information securely and use it only for the purpose stated above.

6. Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve browsing functionality, remember your preferences, and understand how customers interact with our site. You can disable cookies through your browser settings though some features of the site may not function as intended without them.

7. Marketing Communication

We will be sending promotional emails, WhatsApp messages, or SMS communication only for marketing purposes. You can unsubscribe at any time using the link in any marketing email, or by writing to us. Transactional messages related to your order will continue to be sent regardless of your marketing preferences. You can unsubscribe at any time using the link in any marketing email, or by writing to us. Transactional messages related to your order will continue to be sent regardless of your marketing preferences.

8. Your Rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your data, subject to legal and operational requirements
• Withdraw consent for marketing communication at any time
• Raise a concern or grievance about how your data is being handled

To exercise any of these rights, write to us at support@wrapora.in and we'll respond within a reasonable timeframe.

9. Data Retention

We retain personal information only for as long as needed to fulfil the purpose it was collected for, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer required, your data is securely deleted or anonymized.

10. Children's Privacy

Wrapora is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without verified parental consent, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date. Your continued use of our website following such updates constitutes acceptance of the revised policy.

In short

Your data is safe with us.
We treat it the way we'd want ours treated.

Privacy concern or request?

Write to our team and we'll respond within a reasonable timeframe.

Contact Privacy Team